01 / Inbound
Every call answered.
No more 4pm voicemail backlogs or rings to nowhere. Day, night, lunch, holiday — every patient gets a human-sounding pickup on the first ring.
Voice agents built for eye care practices
Every patient call answered.
Every appointment booked.
A fully managed voice agent that picks up every call your front desk misses — schedules appointments, answers insurance questions, handles recall — and sounds like it belongs at your practice.
Hear what it sounds like15 minutes · no slides · just the phone
HIPAA compliantBAA signed day one
SOC 2 Type IIencrypted in transit & at rest
Live in < 2 weeksfully managed setup
35%
of patient calls go unanswered during business hours.
350+
calls a day at a typical multi-provider eye care group.
$3–8K/mo
in revenue walking away from missed calls and unbooked appointments.
What Swarpify does
A voice agent that does the four things your front desk can't get to.
Not a chatbot. Not a phone tree. A natural-sounding voice that handles patient calls end-to-end, the way your best front-desk staffer would on their best day.
02 / Scheduling
Appointments booked automatically.
The agent reads your schedule, knows your providers, confirms insurance, and drops the visit straight into your PMS — no staff handoff needed.
03 / Staffing
Front desk unburdened.
Your team gets to focus on patients in the office instead of triaging the phone. Calls only route to a human when they need to.
04 / Outbound
Recall on autopilot.
The agent calls patients due for their annual, confirms surgical pre-ops, and chases no-shows back onto the schedule — without anyone lifting a phone.
How it works
Four steps. Managed end-to-end.
01
Discovery call
15 minutes. We learn your providers, schedule rules, insurance mix, and the call patterns your team is buried under.
02
Agent configuration
We build the agent against your real workflows — your PMS, your scripts, your hours, your insurance plans.
03
Test & refine
We run live test calls together, tune the voice and edge cases, and walk your team through what the agent will and won't do.
04
Go live
We point the line. You watch calls come in. We tune in the background as patterns emerge.
Most practices are live in under two weeks.
What the agent handles
Specific to eye care, deliberate about its limits.
Inbound
- 01Appointment schedulingBooks new, reschedules, cancels — directly into your PMS.
- 02Hours & location questionsAnswers basic practice questions without routing anywhere.
- 03Insurance verificationKnows VSP, EyeMed, Davis Vision, Spectera and medical carriers.
- 04After-hours triageCaptures urgent calls, routes emergencies, books the rest.
Outbound
- 01Annual recallCalls patients due for their exam, books them in one call.
- 02Surgical confirmationsPre-op confirmation calls, fasting reminders, prep instructions.
- 03No-show recoveryCalls back missed appointments same day, gets them rescheduled.
- 04Appointment remindersConfirms upcoming visits, surfaces cancellations to fill same week.
What it doesn't do
No medical advice. No access to clinical records. No diagnosis or triage decisions. When a call needs a human — clinical questions, complaints, anything ambiguous — it transfers cleanly to your team with full context.
HIPAA & compliance
We sign a BAA before we configure anything.
Day one. Not after a trial, not after a pilot, not “once we know it’s working.” Before any patient data touches our infrastructure.
- BAA signed before configuration begins.
- SOC 2 Type II — infrastructure and process audited annually.
- Encryption in transit and at rest, scoped patient data access.
- Call recordings stored under your retention policy, not ours.
Who this is for
Built for independent eye care.
- Solo optometrists running their own practice
- 1–10 provider optometry groups
- 1–10 physician ophthalmology groups
- Multi-location eye care groups
- Any practice where the front desk is juggling phones and check-ins
Pricing
One setup fee. Optional retainer. You own everything.
Swarpify isn't a SaaS platform — it's a done-for-you implementation service. We build your HIPAA-compliant voice agent on best-in-class infrastructure (Retell, Twilio, your PMS) and hand you the keys. The agent, the phone numbers, the accounts — all yours.
You own the agent.Nothing locked behind our platform. Cancel us and the agent keeps running.
You own the accounts.Phone numbers, voice platform, integrations — all in your name, on your BAA.
You own the data.Call recordings, transcripts and analytics stay on your infrastructure.
One-time
Setup & build
Starts at$1,500
Scope-dependent. Multi-location and complex builds typically run $2,500+.
What's included
- Discovery call & current call auditWe analyze your existing call patterns, missed-call volume, peak hours, and where calls are falling through today.
- Agent design & configurationBuilt on your infrastructure, your scripts, your PMS, your insurance mix.
- Call flow design & real-scenario testingWe test every path — booking, insurance, recall, edge cases — before a single patient hears it.
- Go-live supportWe're on the line when the agent picks up its first patient call.
- 30 days of post-launch tuning— includedVoice agents aren't set-and-forget. We refine against real call patterns for 30 days after go-live.
Optional · cancel anytime
Ongoing optimization
$300–$500/mo
Most practices keep us on because agents aren't set-and-forget. It's genuinely optional — the agent works without it, and you can cancel anytime.
What you get
- Script tuning from real call reviewWe listen to calls, find the awkward turns, fix them.
- Seasonal adjustmentsRecall campaigns, back-to-school surges, holiday hours.
- New workflows on requestOutbound campaigns, surgical confirmations, no-show recovery — added as needed.
- Edge case handling & QA reviewsWhen patients ask something new, we teach the agent how to answer.
- Priority supportDirect line to your account manager — no tickets, no queue.
+ Voice platform usagePaid by you, direct to the platform.
Typically $0.07–$0.18/minute depending on call volume — billed by Retell, Twilio, or whichever platform we configure for you. We help you set it up. No markup. No middleman. Whatever the platform charges is what you pay.
Done for you, not done by you. You never learn a portal or configure a prompt.
What makes this different
Not what you've been pitched before.
— 01
Self-serve platform. Fully managed.
You don't configure prompts, build flows, or learn a portal. We do that. Your job is to tell us what your practice needs and let us run it.
— 02
Generic AI receptionist. Eye-care specific.
VSP, EyeMed, Davis Vision, Spectera — already understood. Surgical pre-op, dilation prep, contact lens orders — already scripted.
— 03
Phone tree. A conversation.
Patients don't press 1. They talk, the agent talks back, the call resolves. If a human is needed, the handoff is clean and contextual.
— 04
Support ticket. Your account manager.
If something breaks, you tell your account manager. You don't file a ticket and wait three days for tier-one to respond.
Hear what it sounds like on your number.
Book a 15-minute walkthrough. No slides, no pitch deck — just the phone ringing and the agent picking up. We'll talk about your practice after.
Book a 15-min walkthrough